Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Patient Resources

Quality & Safety Reports

Survey results are used to determine whether, and the conditions under which, accreditation should be awarded the organization. For more information, visit: https://www.health.mil/Military-Health-Topics/Access-Cost-Quality-and-Safety/Patient-Portal-for-MHS-Quality-Patient-Safety-and-Access-Information/See-How-Were-Doing/Army/AHC-ANDREW-RADER-MYER-HENDERSON?DmisId=0390
 

Anyone believing that he or she has pertinent and valid information about quality of care and/or the safety of the environment in which it is provided at the MEDDAC may contact the TJC with these concerns at the following address, fax or email:
 

Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

FAX: (630) 792-5636

E-mailed to patientsafetyreport@jointcommission.org

 

To view the Joint Commission website, visit:

 http://www.jointcommission.org

To report a patient safety concern, visit:

https://apps.jointcommission.org/QMSInternet/IncidentEntry.aspx

The Joint Commission Quality Report for Fort George G. Meade MEDDAC:

http://www.qualitycheck.org/qualityreport.aspx?hcoid=6278

Don't forget to keep your family's information up to date in DEERS!