Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

About Us

Contact Us

Phone Main:

1-833-853-1392

Location

401 Carpenter Road
Fort Myer, VA 22211
 

Customer Service

Patient Relations/Advocate

Phone Number: 1-833-853-1392, Option 9, option 5.

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer

Phone Number: 703-696-7928

Interactive Customer Evaluation (ICE)

Rader ICE
 

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