Patient Resources

Customer Service (Patient Advocate)

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

We realize that one of the most important factors in patient care is communication. We encourage you to ask questions and voice your concerns to your health care providers. Patient advocates advise and help you with medical and dental concerns at this facility. The Patient Advocacy Office is located on the 1st floor and may be contacted by mail, phone or in person. Valid concerns and complaints help us to identify areas for performance improvement.

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report. 

Interactive Customer Evaluation (ICE)

We invite you to provide feedback regarding individual experiences within our facility. This can be accomplished a number of ways:

  • Complete local comment cards provided in the clinic
  • Complete a survey through the Interactive Customer Evaluation system (ICE)
  • Provide responses to Joint Outpatient Experience Survey delivered to the beneficiaries place of residence
  • Contact the Joint Commission on Accreditation of Healthcare Organizations Office of Quality Monitoring at (800) 994-6610 or via e-mail at complaint@jcaho.org.

Contact Us

Phone

(703) 696-7933

Hours

Monday–Friday
7:30 a.m.–4:00 p.m. 

Location

401 Carpenter Rd.
1st Floor (near Pharmacy)
Arlington, VA 22204

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